Monday, November 24, 2008

Continental Airlines Top In Customer Service From Zagat

Continental Airlines topped the rest of the country’s "big six" airline carriers in most measures of customer satisfaction, according to a new study from Zagat Survey.

Among other carriers, Virgin America and Southwest Airlines won accolades.

Zagat Survey says Continental (NYSE: CAL) was the best of the big six airlines – the others are American Airlines, United Airlines, US Airways, and the just-merged Delta Air Lines and Northwest Airlines – in terms of customer satisfaction on premium-class flights. The airline also was named the best value among all carriers for international flights.

JetBlue took top honors for customer satisfaction in economy class.

Upstart Virgin America and Southwest Airlines also won honors. Southwest was honored for offering the best value on domestic flights as well as its frequent-flier program, luggage policy and on-time performance.

Southwest (NYSE: LUV) is the No. 1 major carrier at Baltimore/Washington International Thurgood Marshall Airport, with 4,622 departures in September — more than half of the airport's 8,279 total. Continental had 164 departures at BWI that month.

Stumble Upon Toolbar


Anonymous said...

great post!!anyway,care 2 xchange link with my Travel Accesories blog? I have added ur blog.Thx