Wednesday, October 1, 2008

Top Ten Most Reliable U.S. Airlines

Recently Forbes Magazine ranked the top 10 most reliable airlines in the U.S. Here is the rankings:

9. U.S. Airways

On-Time Flights Score: 7
Canceled Flights Score: 10
Reports of Mishandled Baggage per 1,000 Passengers Score: 6
Complaints per 100,000 Enplanements Score: 6
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 3
Overall Score: 57

9. (Tie) United Airlines

On-Time Flights Score: 10
Canceled Flights Score: 7
Reports of Mishandled Baggage per 1,000 Passengers Score: 7
Complaints per 100,000 Enplanements Score: 8
J.D. Power and Associates Customer Satisfaction Ranking Score: 7
Asset-to-Liability Ratio Score: 1
Overall Score: 57

8. American Airlines

On-Time Flights Score: 9
Canceled Flights Score: 5
Reports of Mishandled Baggage per 1,000 Passengers Score: 11
Complaints per 100,000 Enplanements Score: 10
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 1
Overall Score: 58

7. Northwest Airlines

On-Time Flights Score: 9
Canceled Flights Score: 10
Reports of Mishandled Baggage per 1,000 Passengers Score: 10
Complaints per 100,000 Enplanements Score: 10
J.D. Power and Associates Customer Satisfaction Ranking Score: 6
Asset-to-Liability Ratio Score: 2
Overall Score: 66

6. Alaska Airlines

On-Time Flights Score: 8
Canceled Flights Score: 10
Reports of Mishandled Baggage per 1,000 Passengers Score: 12
Complaints per 100,000 Enplanements Score: 11
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 2
Overall Score: 69

5. Delta Airlines

On-Time Flights Score: 11
Canceled Flights Score: 10
Reports of Mishandled Baggage per 1,000 Passengers Score: 10
Complaints per 100,000 Enplanements Score: 10
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 2
Overall Score: 72

4. Airtran Airlines

On-Time Flights Score: 9
Canceled Flights Score: 11
Reports of Mishandled Baggage per 1,000 Passengers Score: 13
Complaints per 100,000 Enplanements Score: 11
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 2
Overall Score: 74

3. Jet Blue Airlines

On-Time Flights Score: 9
Canceled Flights Score: 10
Reports of Mishandled Baggage per 1,000 Passengers Score: 10
Complaints per 100,000 Enplanements Score: 15
J.D. Power and Associates Customer Satisfaction Ranking Score: 12
Asset-to-Liability Ratio Score: 2
Overall Score: 77

2. Continental Airlines

On-Time Flights Score: 10
Canceled Flights Score: 14
Reports of Mishandled Baggage per 1,000 Passengers Score: 10
Complaints per 100,000 Enplanements Score: 10
J.D. Power and Associates Customer Satisfaction Ranking Score: 8
Asset-to-Liability Ratio Score: 2
Overall Score: 78

1. Southwest Airlines

On-Time Flights Score: 14
Canceled Flights Score: 15
Reports of Mishandled Baggage per 1,000 Passengers Score: 9
Complaints per 100,000 Enplanements Score: 15
J.D. Power and Associates Customer Satisfaction Ranking Score: 9
Asset-to-Liability Ratio Score: 2
Overall Score: 93

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