Friday, August 29, 2008

My Dog's First Plane Ride

Well today was the big day when I loaded up my wife and my dog onto a United Airlines flight to move to Seattle Washington. We have been working all week long to get ready and it has truly been a long long week.

My dog has never flown in a plane before so of course I was worried about how he was going to do, how much of a pain it was going to be at the airport and all the things that could possibly go wrong. I was amazingly surprised by our experience at the airport.

I have flown United Airlines for years, usually about 200 flights a year and have grown accustom to the indifferent service you tend to receive from the airlines so I was completely prepared for a fiasco at the airport as I drug four suitcases, a travel kennel and my dog into the airport, in so much as I took Motrin before I left the house as a preventative measure.

For advanced planning we arrived at the airport very early, around 6 am so thankfully there weren't that many passengers there yet, even though it was a holiday weekend. I went to the special service line at Dulles Airport and I was amazed at the service I got from probably the most wonderful two customer service reps at United.

They took care of everything with a smile. They went above and beyond helping my wife and I check our dog in and taking care of our suitcases. I had to pinch myself to make sure that I wasn't still dreaming after getting up at 4am.

I take allot of shots at the airlines and lord knows most of the time I deserve it. I don't know if it was dog karma but the two ladies who assisted me at United this morning with my dog were hands down the best customer service reps I have ever experienced in ten years of traveling. Well done United !!! Thank you very much.

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