Thursday, June 26, 2008

Hilton Palacio del Rio San Antonio TX

I recently stayed at the Hilton Palacio del Rio for four nights on business.

On arrival, you notice that the hotel and lobby is very nice with a San Antonio original feel to it. The hotel itself is very beautiful for an older hotel. The hotel is right on the riverwalk downtown and you really couldn't ask for a better location. There are lots of things to do within walking distance. You can choose between self and valet parking, both of which are pricey so be prepared.

The rooms are very nice, larger then normal with a sofa and patio for all rooms. My room had a patio that overlooked the riverwalk and I love hotels that have balcony where you can get some fresh air and sit outside. The beds are very comfortable and they have some of the softest sheets and towels I have ever seen in a hotel. The rooms are well cleaned and maintained. The only downside to the rooms is the A/C which never really got the room very cold, something that is important to me

The fitness facility and pool are very nice with modern and clean equipment and plenty of it.

Ok here is where the wheels come off the wagon at this hotel, like it's stated in other reviews, the staff at this hotel really are horrible.

There are only two exceptions, housekeeping and the gift shop staff are top notch and wonderful.

The rest of the staff and management are absolutely some of the worst anywhere. No one smiles or says hello to you and you really get the feeling that you are an inconvenience to them. It started with my reservation which as a Diamond member at Hilton I dont expect much of a benefit but at least read my room preferences.

On check in the had me in a room that the opposite of everything I requested, low floor, double bed handicapped room, so apparently the reservation staff doesn't pay any attention to frequent travelers at all. The valet staff are just plain rude and hate people in general to the point it is almost funny. This is probably a reflection of really bad management here.

The second warning is stay away from the restaurant, it is hands down, the worst I have ever been in. The servers are horrible and the food isn't that much better. I ended up walking out before I was done because they were getting on my nerves so much. Fortunately there are plenty of restaurants around the hotel so you have lots of choices, keep away from the hotel ones.

It is a real shame about the staff because its the only thing keeping this hotel from being really nice. They are so bad that I probably wouldn't return to the hotel next time I am in town so I can't really recommend this hotel when there are several hotels nearby which are as nice as the Hilton with much better staff.

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