Wednesday, May 28, 2008

Passenger Sues Delta Airlines for $1 Million

When I was in the fitness room in Columbia SC I was watching CNN and saw a story about a man who is suing Delta Airlines $1 million because of flight problems. At first I was thinking it was just another frivolous lawsuit but after watching the interview of the person, who is a lawyer from New York I completely understood why he did it.

After being a victim of the airlines time after time for the past 10 years and watching things just get worse, I am so glad that someone is stepping forward to make a point. The man said he was sick and tired of the airlines thinking they can treat people anyway they want and nothing will happen. I completely agree, every year it just gets worse. Airlines treat their customers as an inconvenience and takes no responsibility for anything. I completely understand why this person is doing what he is doing and I hope it makes an impact.

The government has had 3 or 4 passenger bill of rights appear on the floor of the house and senate only to send them back. The airlines are completely incapable of regulating themselves and the government is doing nothing so its about time that passengers take action. The sad thing is that every taxpayer in the U.S. has had to bail the airlines out of bankruptcies time after time and still they treat people like they are trying to go out of business. It's about time to let the airlines who treat people badly and have poor business practices to go bankrupt, maybe that will improve things for everyone else.

------ Story -------

A New York City lawyer has sued Delta Air Lines Inc. for nearly $1 million, claiming the company's incompetent and rude employees made his 80-year-old mother's birthday trip to South America a stressful, costly horror.

Attorney Richard Roth says not only did he and his family arrive in Buenos Aires, Argentina, almost three days late, he had to spend unplanned thousands of dollars on food, hotels and transportation, and buy tickets for another airline.

And because Delta misplaced his luggage, Roth's lawsuit says, he had to buy new clothes for himself and family members after arriving in Buenos Aires.

Though he was promised Delta would bring his luggage, Roth says he had to drive to the airport in Buenos Aires to look for and retrieve his bags himself.

During the ordeal, Roth's court papers say, several Delta employees were ``nasty,'' ``rude,'' ``obnoxious'' and ``totally disrespectful.'' Those who were courteous were generally ineffectual in assisting him, the court papers say.

A Delta spokeswoman, Betsy Talton, said Tuesday that she could not comment on pending litigation.

Roth, 49, of Scarsdale, N.Y., said he arranged for his mother to fly to her native Argentina during the 2007 Christmas holidays. He says he and his family were scheduled to fly from the Westchester County Airport the evening of Dec. 20.

Roth said he was with his mother, his wife and his teenage son and daughter. They were to meet a 20-year-old cousin in Atlanta and take a connecting flight to Buenos Aires where they would celebrate his mother's 80th birthday.

In Atlanta, say court papers filed Friday in Manhattan's state Supreme Court, a gate agent refused to let Roth and his family onto the jet for the connecting flight, although the plane was sitting at the gate with the door open.

Roth says his cousin, already on the plane, told him by cell phone there were several empty seats. When Roth asked the agent to speak to the pilot, he replied, ``The pilot is not in charge here. I am. All the pilot does is fly the plane.''

Roth's court papers say that after he and his family spent two nights in Atlanta, a ticket agent told him Delta could not get him to Argentina before Jan. 8. So they flew to Florida, spent a night there and took an Aerolineas Argentina flight to Buenos Aires after buying one-way tickets, court papers say.

Roth said he and his family returned to New York aboard a Delta flight on Dec. 31.

Roth said Tuesday he wants $21,000 for out-of-pocket expenses and another $275,000 in compensatory damages for emotional distress. He said he also wants punitive damages which would be at least three times the compensatory amount.


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2 comments:

Em said...

Oh! this airlines is terrible thats good that they sue the airlines that way they will learn.

barbara said...

if it were so terrible..why would you continue to fly these airlines?i know that people can be rude and airlines lose your bags, and you get stranded in places for days and have to use money that you werent intending to use in the first place.But, lets be honest...mr.Roth, how did you treat the employees you were asking to help you.in my experience if you just calm down and try not to make the situation worse..nine times out of ten, people are going to help you.but if you come off rude, and demanding.really, who's going to want to talk to you? like the old saying goes, "treat others like you would want to be treated". we are quick to blame an airline for every single mistake.and i travel alot and see it first hand.but when they are on time in getting you somewhere are we quick to compliment?we live in a society that allows us to sue each other for the littlest things. mr roth, arent you just glad you got to spend your 80th bday with your mother?arent you glad you got to where you were suppose to be with your family all in one piece?im not saying to cut the airlines slack because when their wrong they need to know their wrong.but 1 million dollars?that's just gold digging dont you think.emotional distress?you get that daily from your daily activities.are you going to sue your job?mortgage company?come on get real people.stop trying to milk major companies for their money and just live your lives. if you must sue, sue for what you had to spend...not two thousand times more than what you spend, cause let's face it,thats a pretty ridiculous request.when you and i both know that even though your a lawyer, your probably no match for a big company like Delta's lawyers.you'll probably end up settling out of court anyway.so why all this hoorah?fact is this. no matter how many times they lose your bag, i guarantee you, you will end up flying delta somewhere.south america is a major market for delta.as well as europe and asia now with their merger with northwest.so come on people dont go wishing the airlines will go bankrupt, cause do you have money to start up a new airline?so that you can fly the fifty million passengers around the world?i didnt think so.so think about what you request before actually requesting.and before complaining, think about how your approaching the situation.i guarantee you, if you are nice, calm and collective about it...someone will take the time out to help you.and if you must absolutely sue the airlines, please dont make it some ridiculous amount and then blame it on emotional distress.(everything causes emotional distress-hello...your 80yr old mother probably caused it)

signed,
another frequent flier

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